Shipping policy

 

Shipping Policy

Last Updated: April 20, 2026

At Skylaire (www.skylaire.com), we are committed to providing reliable, transparent, and efficient shipping for our customers across Australia. Our goal is to deliver a seamless shopping experience from the moment you click "order" to the moment your package arrives.

1. Shipping Costs & Service Area

We believe in simple and transparent pricing. We offer Free Standard Shipping on all orders within Australia.

  • Shipping Cost: $0.00 AUD
  • Service Area: All states and territories within Australia (including TAS, WA, and NT).

2. Global Fulfillment Disclosure

To provide our Australian customers with a curated selection of high-quality products at competitive prices, Skylaire utilizes a global logistics network. Your order is processed by our team and dispatched directly from our international distribution centres. This direct-to-consumer model allows us to offer unique fashion finds while maintaining exceptional value.

3. Order Processing & Cut-off Times

  • Order Cut-off Time: 08:00 PM (AEST - Australian Eastern Standard Time).
  • Handling Time: 1–3 business days (Monday – Friday).
  • Public Holidays: Orders placed on weekends or Australian public holidays will begin processing on the next business day.

4. Transit & Delivery Estimates

The total time to receive your order is a combination of our handling time and the carrier's transit time:

  • Estimated Transit Time: 7–10 business days.
  • Total Estimated Delivery: 8–13 business days.

Note: Delivery times are estimates. While we aim for prompt delivery, regional factors (such as remote WA or NT locations), weather conditions, or carrier delays may occasionally affect these timelines.

5. No Hidden Fees (GST & DDP)

Skylaire operates on a Delivered Duty Paid (DDP) basis. The price you see at checkout is the final price. We manage all customs clearance and prepay applicable GST and import duties. You will not face any additional "fees at the door" or surprise customs charges upon delivery.

6. Tracking & Address Accuracy

  • Order Tracking: Once dispatched, you will receive a Shipping Confirmation Email with a unique tracking link to monitor your delivery in real-time.
  • Accuracy: Please ensure your delivery information is correct at checkout. Skylaire is not responsible for failed deliveries due to incorrect or incomplete addresses.

Customer Support

If you have any questions regarding your shipment, our team is here to help:

Email: info@skylaire.com
Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (AEST)
Administrative Office: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada