Shipping policy

At Skylaire (www.skylaire.com), we are committed to providing reliable, transparent, and efficient shipping for our customers across Australia.

Last Updated: April 20, 2026

1. Shipping Costs & Service Area

We offer Free Standard Shipping on all orders within Australia — all states and territories, including TAS, WA and NT.

2. Global Fulfillment Disclosure

To provide our Australian customers with a curated selection of high-quality products at competitive prices, Skylaire utilizes a global logistics network. Orders are dispatched directly from our international distribution centres.

3. Order Processing & Cut-off Times

Order cut-off time: 08:00 PM (AEST). Handling time: 1–3 business days (Monday–Friday). Orders placed on weekends or Australian public holidays begin processing the next business day.

4. Transit & Delivery Estimates

Estimated transit time: 7–10 business days. Total estimated delivery: 8–13 business days. Regional factors, weather, or carrier delays may occasionally affect these timelines.

5. No Hidden Fees (GST & DDP)

Skylaire operates on a Delivered Duty Paid (DDP) basis. The price at checkout is final and includes GST and applicable import duties — no fees at the door.

6. Tracking & Address Accuracy

You will receive a shipping confirmation email with a tracking link once your order is dispatched. Please ensure your delivery information is correct at checkout.

Customer Support

Email: info@skylaire.com
Support Hours: Monday–Friday, 09:00 AM–05:00 PM (AEST)
Administrative Office: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada