Privacy policy
At Skylaire (www.skylaire.com), we are committed to protecting your privacy in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APP).
Last Updated: April 20, 2026
1. Personal Information We Collect
- Contact details: name, shipping/billing address, email address.
- Financial information: payment card details and transaction history (processed securely through PCI-DSS compliant partners like Shopify).
- Technical data: IP address, device identifiers, browser details via cookies.
2. How We Use Your Personal Information
- Order fulfillment, payments, shipping via our global logistics partners, and returns.
- Customer support and communication.
- Compliance with Australian tax, accounting and legal requirements.
3. International Disclosure & Fulfillment Model
Your personal information may be disclosed to, stored, or processed by service providers located outside Australia (including Canada and the United States). Under APP 8, we take reasonable steps to ensure international recipients handle your data consistently with Australian privacy standards.
4. Security & Data Retention
We retain transaction-related data for 7 years in accordance with APP 11 and Australian taxation laws. Data no longer required is securely destroyed or de-identified.
5. Your Rights (Australian Privacy Rights)
You may access or correct your data, opt out of marketing communications, or lodge a complaint. If unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
6. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18.
Contact Our Privacy Officer
Email: info@skylaire.com
Administrative Address (not for returns): 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada