Privacy policy

Privacy Policy - Skylaire

Privacy Policy

Last Updated: April 20, 2026

At Skylaire (www.skylaire.com), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APP).

1. Personal Information We Collect

We collect information necessary to provide our services and fulfill your orders, including:

  • Contact Details: Name, shipping address, billing address, and email address.
  • Financial Information: Payment card details and transaction history (processed securely through PCI-DSS compliant partners like Shopify).
  • Technical Data: IP address, device identifiers, and browser details collected automatically via cookies to improve site functionality.

2. How We Use Your Personal Information

We use your data for the following primary purposes:

  • Order Fulfillment: To process payments, arrange for shipping via our global logistics partners, and manage returns.
  • Communication: To provide customer support and respond to your inquiries.
  • Compliance: To satisfy Australian tax, accounting, and legal requirements.

3. International Disclosure & Fulfillment Model

To provide a curated selection of premium products at competitive prices, Skylaire utilizes a global fulfillment model. Consequently:

  • Data Transfers: Your personal information may be disclosed to, stored, or processed by service providers located outside of Australia (including Canada and the United States).
  • Protections: Under APP 8, we take reasonable steps to ensure that international recipients handle your data in a manner consistent with Australian privacy standards, often through the use of standard contractual clauses and strict data processing agreements.

4. Security & Data Retention

We implement industry-standard administrative and technical security measures to protect your information from unauthorized access or disclosure.

  • Retention Period: In accordance with APP 11 and Australian taxation laws, we typically retain transaction-related data for a period of 7 years. Information no longer required for legal or operational purposes is securely destroyed or de-identified.

5. Your Rights (Australian Privacy Rights)

Under the Privacy Act, you have the right to:

  • Access & Correction: Request a copy of your data or ask us to correct inaccurate information.
  • Opt-Out: Withdraw consent for marketing communications at any time (via the 'unsubscribe' link in our emails).
  • Complaints: If you believe we have breached the APPs, please contact our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

6. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

Contact Our Privacy Officer

For questions or to exercise your rights, please contact us:

Email: info@skylaire.com
Administrative Address (Not for Returns):
2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada