Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the Skylaire help centre. Below you will find answers to common questions regarding our shipping, payments, and commitments to the Australian market.

1. Contact & Support

How can I contact Skylaire?
You can reach our dedicated customer support team via email at info@skylaire.com. We are available to assist you Monday to Friday, 09:00 AM – 05:00 PM (AEST). To maintain our competitive pricing and efficient service, we do not currently offer phone support.

2. Shipping & Delivery

Do you ship worldwide?
No. We focus exclusively on the Australian market. We are proud to offer Free Standard Shipping to all states and territories across Australia, including TAS, WA, and the NT.

Where are the products shipped from?
To provide high-quality fashion at competitive prices, Skylaire utilizes a global fulfillment model. Our products are dispatched from international distribution centres directly to your Australian address. All brand management and administrative services are headquartered in Ottawa, Canada.

How long does delivery take?
Our delivery timeline for the Australian market is transparent:

  • Processing Time: 1–3 business days (Mon–Fri).
  • Transit Time: 7–10 business days.
  • Total Estimated Delivery: 8–13 business days.

3. Customs, GST & Payments

Will I have to pay customs duties or GST?
No. Skylaire operates on a Delivered Duty Paid (DDP) basis. The price you see at checkout is final and already includes GST and all applicable import duties. You will not face any "fees at the door" or unexpected brokerage charges.

Which payment methods do you accept?
We accept secure payments in AUD via major credit cards (VISA, Mastercard, AMEX) and digital wallets (Apple Pay, Google Pay, PayPal).

4. Orders & Returns

Can I modify or cancel my order?
Any changes or cancellations must be requested before 08:00 PM (AEST) on the day of your order. Once the fulfillment process has begun, modifications may no longer be possible.

How can I return an item?
To initiate a return, email us at info@skylaire.com.
Note: Please do not send returns to our administrative office in Canada. Upon approval, we will provide you with the correct return facility address and market-specific instructions.

What if my item is defective or damaged?
In accordance with the Australian Consumer Law (ACL), if you receive a defective, damaged, or incorrect item, we will provide a repair, replacement, or full refund. Please contact us immediately with your order number and photos of the issue.

Skylaire – Quality Fashion and Absolute Transparency for Australia.