Refund policy

At Skylaire, goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers may receive replacements or refunds for major failures.

Last Updated: April 20, 2026

30-Day Returns

Items may be returned within 30 days if they remain in their original, unopened packaging, unused, and uninstalled.

Return Process

Customers must contact support at info@skylaire.com to initiate returns. Please note our Ottawa office is not a return centre — items sent there without authorization cannot be processed. Upon approval, we will provide the correct return facility address and instructions.

Shipping Costs

For faulty or incorrect items, Skylaire covers 100% of the return shipping costs. Change-of-mind returns are customer-paid, with zero restocking fees.

Refund Timeline

Refunds are processed within 7 business days to the original payment method after inspection.

Order Changes

The daily cutoff for order modifications or cancellations is 08:00 PM (AEST). Once fulfillment has begun, changes may no longer be possible.

Contact Information

Email: info@skylaire.com
Hours: Monday–Friday, 9:00 AM–5:00 PM (AEST)
Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada