Refund policy
Refund & Return Policy
Last Updated: April 20, 2026
At Skylaire (www.skylaire.com), your satisfaction is our priority. Our policies are designed to be transparent and comply fully with the Australian Consumer Law (ACL).
1. Australian Consumer Rights (Mandatory Notice)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please note: The 30-day window and packaging requirements mentioned below apply to "Change of Mind" returns and do not limit your statutory rights under the ACL for faulty or misrepresented goods.
2. Change of Mind Returns (30-Day Window)
We offer a voluntary 30-day return window for customers who change their mind. To be eligible for a "Change of Mind" return:
- The request must be made within 30 days of delivery.
- The item must be in its original, unopened packaging, unused, and uninstalled.
3. How to Initiate a Return
To start the process, please contact our support team at info@skylaire.com.
Our administrative office in Ottawa, Canada, is not a return centre. Items sent to this address without prior authorization cannot be processed. Once your return is approved, we will provide you with the address of our dedicated logistics and inspection facility.
4. Return Shipping Costs
- Faulty or Incorrect Items: If the product has a major failure (as defined by ACL), Skylaire covers 100% of the return shipping costs.
- Change of Mind: For voluntary returns, the customer is responsible for the return shipping costs.
- No Restocking Fees: We do not charge any restocking fees ($0.00 AUD).
5. Fulfillment & Logistics Disclosure
Skylaire operates as a modern e-commerce brand utilizing a global logistics network. To provide a curated selection of premium products at competitive prices, orders are fulfilled and dispatched from our international distribution centres. All brand management and customer support operations are headquartered in Ottawa, Canada, to serve our Australian customers efficiently.
6. Refunds
Once your return is received and inspected, we will process your refund within 7 business days to your original payment method. Processing times may vary depending on your financial institution.
7. Order Cancellations & Changes
Our daily order processing cut-off time is 08:00 PM (AEST). If you need to modify or cancel your order, please contact us before this time. Once an order has entered the fulfillment stage, changes cannot be guaranteed.
Business Information
Store Name: Skylaire
Website: www.skylaire.com
Email: info@skylaire.com
Administrative Address (Non-Return Address):
2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada
Customer Support Hours: Monday – Friday, 09:00 AM – 05:00 PM (AEST)