Refund policy

At Skylaire, goods come with guarantees that cannot be excluded under the Australian Consumer Law. For customers in the United States, goods also come with guarantees that cannot be excluded under applicable U.S. federal and state consumer protection laws. Customers may receive replacements or refunds for major failures.

Last Updated: April 20, 2026

30-Day Returns
Items may be returned within 30 days if they remain in their original, unopened packaging, unused, and uninstalled.

Return Process
Customers must contact support at info@skylaire.com to initiate returns. Please note our Ottawa office is not a return centre — items sent there without authorization cannot be processed. Upon approval, we will provide the correct return facility address and instructions.

Shipping Costs
For faulty or incorrect items, Skylaire covers 100% of the return shipping costs. Change-of-mind returns are customer-paid, with zero restocking fees.

Refund Timeline
Refunds are processed within 7 business days to the original payment method after inspection.

Order Changes
The daily cutoff for order modifications or cancellations is 08:00 PM (AEST). Once fulfillment has begun, changes may no longer be possible.

Contact Information
Email: info@skylaire.com
Hours: Monday–Friday, 9:00 AM–5:00 PM (AEST)
Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5, Canada